Last updated: March 2026
Aswad is an online retailer delivering nationwide across South Africa. We aim to provide a fast, secure, and reliable delivery experience, ensuring our artisanal fragrances reach you in pristine condition.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Rates
Shipping fees are calculated at checkout based on your delivery address. We utilize Bob Go as our shipping partner to facilitate seamless delivery through South Africa’s most trusted local courier services.
Estimated Delivery Times
- Major City Centres: 1–3 business days after dispatch.
- Outlying or Regional Areas: 3–5 business days after dispatch.
Please note: Delivery times are estimates and may vary due to factors beyond our control. Couriers operate during standard business hours and do not deliver on weekends or public holidays.
Tracking Your Order
Once your order has been dispatched, you will receive an automated email containing your tracking number and courier details, allowing you to monitor your delivery in real-time.
Shipping Restrictions
- We currently deliver only within South Africa.
- We do not offer international shipping at this time.
- A physical address is required for all deliveries; we cannot ship to PO Boxes.
Courier Disclaimer
All parcels are shipped via Bob Go and its partner courier services. Once a parcel has been handed over to the courier, Aswad is not responsible for delays, losses, or damages incurred during transit. We do, however, assist in tracking and resolving issues with the courier where possible.
Privacy and POPIA Compliance
Your personal information is used solely to process, deliver, and track your order. This data is shared only with Bob Go and the assigned courier for delivery purposes. All personal data is handled in strict accordance with the Protection of Personal Information Act (POPIA).
Delivery Recommendation
To ensure a successful delivery, please ensure someone is available at the provided address during standard business hours (8:00 AM – 5:00 PM) to receive and sign for your parcel.